FAQs

Yes.  The Georgian Good Food Box is a wholesale produce buying club and anyone can purchase a box or boxes on any given month and there are no mandatory ordering requirements.

We encourage all of our customers to order online from our website orders page https://ggfb.ca/order/. Online order payments are processed using PayPal. PayPal is very secure and setting up a PayPal account is free and easy.

For non-PayPal orders, visit one of our order drop off locations listed at the bottom of our website homepage. Bring your exact change payment in an envelope and write on it:
- your full name
- the month(s) your payment is for
- phone number
- email address
- the number of boxes you want
- the amount of cash enclosed
- where you will be picking up your bag
Deposit your completed envelope into our order box.

The contents of each bag varies month to month but it will normally include a bag of potatoes, a bag of carrots, a bag of onions and a bag of apples. Whenever possible, our supplier will provide local, seasonal fruit and vegetables. There are approximately 10 items in a typical bag.

We do not accept eTransfers as payment at this time however that functionality may be considered at some point in the future.

No in order to maintain privacy for our customers, the Georgian Good Food Box does not accept credit card payments at this time.

The Georgian Good Food Box takes orders each month.  Customers can order for the month right up until the order deadline which is the 1st Wednesday of  the month.  Orders are filled on the 3rd Wednesday of each month.

Yes absolutely you can donate a bag to someone who needs it. If you are ordering a donated bag from our website you can simply select "Donate Please donate a bag to someone in need" from the Pick-up Location dropdown box.  If ordering from our website and you wish to  donate a bag to a specific person you will have to contact us to let us know who it should go to.

If you are ordering using a drop-off location (cash in an envelope) then you can simply write "Please donate to someone in need" or "Please donate to (specific person)" on the envelope .

All produce is purchased from the Ontario Food Terminal or local Ontario growers by SanFilippo Wholesale Produce in Collingwood. Visit their website for more information. www.sanfilippowholesale.ca

We order produce from the wholesaler San Filippo based on customer orders.  When ordering some produce by weight, occasionally there can be some surplus items that gets donated to organizations such as the Food Bank.

Unfortunately, no we do not provide refunds.  All orders are prepaid to the supplier and therefore refunds are not possible.

Unfortunately it means that you will have to wait until the next month.  We have to submit our order quantities to our supplier two weeks before packing day and it is not possible to add to our order after that point.  To help you remember the order and pick up deadlines we encourage all of our customers to subscribe to our mailing list and follow us on our social media pages. There is a mailing list subscription form at the bottom of our website homepage as well as links to our social media pages.

For more information regarding volunteering with the Georgian Good Food Box you can visit the volunteers page on our website https://ggfb.ca/volunteers/.  You can use our contact form https://ggfb.ca/contact-us/ or send us an email at gfoodbox@gmail.com and let us know how you would like to help.

The Georgian Good Food Box is a Not-For-Profit organization that is run entirely by volunteers.  We do not  have a single paid employee and we do not make money.  The money and contributions collected by the Georgian Good Food Box is used to purchase food and supplies and any excess is donated within the community.

If your bag is unclaimed at the end of the pack day, our volunteers will try to contact you by phone or email to arrange for pick up. If you still do not pick up your bag, it will be donated to the Food Bank or other organization to make sure it gets to someone in need.    To help you remember the order and pick up deadlines we encourage all of our customers to subscribe to our mailing list and follow us on our social media pages. There is a mailing list subscription form at the bottom of our website homepage as well as links to our social media pages.

Yes, that is possible. If you can’t make it, just send us an email to gfoodbox@gmail.com and tell us who will be picking up your bag for you.

Unless the roads are closed by order of the authorities, we don’t cancel pick up. We recognize that picking up your order can be a challenge, and we try to be flexible if you let us know you’ll be late due to weather.

No the Georgian Good Food Box is not part of any larger organization.  It is a separate not-for-profit corporation that is 100% administered by a group of dedicated volunteers, and a volunteer Board of Directors

No the Georgian Good Food Box is 100% funded by customer orders and contributions from individual benefactors that occasionally provide donations that allow the Good Food Box to cover expenses such as insurance, bags, promotional materials, website hosting and other such costs.